Using the Horizon Softphone Client

The following guide will discuss the basic functions of using the Horizon Softphone Client.

Each of the functions are described below:

Contacts

When you start the soft client for the first time, your Contacts list will be empty. The easiest way to add a contact is to click on the directory icon, right click the user you would like to add and select 'Add contact'. They will be sent a request to share presence with you, and once it’s accepted you can see each other’s presence and instant message each other.

Right clicking on the contacts icon allows a user to arrange the order.

Making a call

To make a call to one of your contacts you can either;

• Right click and select if you wouldlike to call from your softphone or desk phone.
• Or highlight the relevant contact and click the icon depending on the type of call you would like to make.

In-call Menu

Once the call has started the in-call menu will appear at the top of the window. From here you can:

• Hang Up
• Mute
• Hold
• Transfer
• Conference

Initiate a chat

To initiate a chat with one of your contacts, you can either;

• Right click and click 'Chat'
• Or highlight the relevant contact and click the 'Chat' icon

If you would like to initiate a call to your contact, you can do so by clicking one of the call icons from the bottom of the chat window.

At the top of the message area, there are four links: Yesterday, Last week, Last month, and All history. From these links, you can load history from your local storage and different time frames. You can delete the history using the drop-down menu.

You can send instant messages to up to four different contacts in a conference:

Communication History

The communication history section will show all of your incoming, outgoing and missed calls, as well as your chats. You can initiate calls or chats from this page by selecting the appropriate icon from the bottom of the softphone or right clicking and selecting the relevant option.

Voicemail

You can also see if you have any voicemails within this section. If you do, the Voice Mail section at the top will tell you how many. You can call your voicemail box by clicking here.

Directory

The directory tab will load all users in your company directory. You can use the white bar along the top to search/filter your results. After you locate the relevant person from the directory, you can add them as a contact, initiate a chat or make a call from your softphone/desk phone.

Dial Pad

Clicking the dial pad will present the dial pad in a new window to the right. You can input a number by either clicking the numbers with your mouse or entering them with your keyboard. You can then select whether the call is made from your softphone or your desk phone. Clicking the handset before entering a number will enter the previously dialled number.

My Information

Clicking on the flag will allow you to update your own information. Areas to be edited include;

• Status - by clicking the \/ next to your current status.
• Location - by clicking set location.
• Profile picture - by right clicking the image section. You can either clear your current picture or add a new one.

Options menu

The options menu can be located on the bottom right of the softphone, as shown to the right. You can carry out the following;

• Pull/retrieve call
• Call settings
  • Twinning
  • Remote office
  • Forward calls (always/busy/unanswered)
  • Do not disturb
  • Withhold my number
  • Preferences

Pull / retrieve call

These options allow you to;

• Pull call - this is where a user can over a live call from another device, i.e. their desk phone
• Retrieve call. User would dial the location then # to retrieve the call.

 

Twinning

Twinning allows you to specify one or more numbers that will ring any time you receive an incoming call to your Horizon extension. You can activate these individually, or all at once, as required.

Remote office

Direct calls coming into a user's Horizon number to a remote specific phone. You can also maintain the number being used for remote office.

Forward calls (always/busy/no answer)

Here you can enable/disable any call diverts for the three scenarios detailed and maintain the divert numbers as required.

Do not disturb

Do not disturb will stop calls arriving at your phone. This allows you to enable/disable this feature as required.

Withhold my number

Withhold my number will prevent people receiving a call from seeing a user's DDI. This allows you to enable/disable this feature as required.